My wife recently purchased a Vtuvia ( Giraffe model ), electric bike from Motion Madness. We dealt exclusively with owner Mike.
My wife couldn't be happier with her bike, and the service she received from Mike. Mike assembled the bike and then went somewhat out of his way to personally deliver the bike to us in Santa Maria. When my wife had some initial issues with the display; ( hard to see in bright sunlight ), Mike offered to switch it out with an alternate display. This one is much more visible in harsh light conditions.
As far as the bike is concerned, this model might be described as a commuter/city bike with thinner tires designed mostly for riding on pavement. We have a 10 mile ride we take that is all on pavement, and the bike performed very well. There are a number of hills to negotiate, and the pedal assist worked great in helping to handle these. As this is my wife's first electric bike, like everyone, it took her a few rides to get used the pedal assist, and throttle functions, but, now she is very happy with her new ride.
We both have no hesitation in recommending Motion Madness as a great place to make an electric bike purchase, and we know you will get great service from Mike and his team
Thor MansonCustomer
These guys are amazing! I had 2 super 73 bikes that needed to be fixed. I brought them into M&M and they were very helpful. They did a diagnostic and found out all I needed was new controllers. They ordered the new controllers and went out of their way to install them and wire them quickly before my family was leaving for vacation! These guys were super helpful and very nice to work with. I would refer them to anyone! Thank you Motion Madness!
Nate PerryService customer
E Bikes present different problems for travelers. We are on an eight week trip week 1 when our new Thule EStep bike rack failed and my Rad E bike fell and was dragging on the pavement destroying the right handlebar grip and partially filing the brake lever down. I found Motion Madness in Fresno on line and thank god i did. They had a heavy duty E Bike rack to replace the Thule & they were able to customize a repair for my destroyed grip on the Rad. Ron and his crew were so polite and helpful. Just couldn’t of wished for a better experience. I also noticed their great selection of Ebikes, and priced very reasonably. If I were a Fresno resident or close by I would definitely visit their showroom if I was shopping for an E bike//their service and support was wonderful. They also mounted my new rack on my Ram & showed me how to set it up. You can always go to a big box store & find Items that you’re looking for, but there’s nothing like the personalized Service of a small business. Love these guys. Oh yeah! Ron Huggins/Heber City Utah
Ron HugginsService Customer
Got this bike last June and I love to ride with my wife on her scooter, to look for yard sales. A month ago the controller quit powering the motor so I brought it into M & M to get me out of doing myself. I no longer had the tools to do the job and Mike and his team did an amazing job in a short amount of time. Most importantly for a great price. Try them if you have e-bike trouble. You won’t regret. They also have a big verity of choices, to purchase, new and restored. Stop by to see what they have 😊
David BartleyCustomer
I stumbled across the Motion Madness Pismo Beach location when I was shopping for a new e-bike. I decided to call and see if I could make an appointment. Mike picked up and was able to meet me within 30 minutes! Not only does he operate the business out of a tidy showroom but he has amazing ocean views; it's located halfway up a huge hill, which is a great place to test out the power of the bike. I'm 5' 11" and 250lbs, I NEED a bike with plenty of power.
He had a wide range of e-bikes to show me and was so knowledgeable about all their different features. He answered my questions and encouraged me to try them out- I must have tried 7 different bikes! I ended up buying the Himiway Step-Thru Cruiser (17.5Ah Battery, 750 Watt motor).
I use this bike to commute to work (35 miles roundtrip) and I don't even have to charge it when I get home. The battery range is amazing! If you're on the fence about buying an e-bike... dooooo it!!! And buy it from Mike, he's great!
Megan WilbanksCustomer
Look no further! Mike is the man to get you an Electronic Bike! We have been looking for bikes that fit in our price range and power with high weight capacity. These Himiway’s are the perfect fit for us and we can’t wait to ride them all week. Mike hooked us up with a bundle deal and couldn’t be happier with our purchase. He’s very knowledgeable and have no doubt we found out new Bike Store. Thanks again for everything, see you on the fast side
Katie MatsumotoCustomer
I purchased a bike online and quickly realized I shouldn't be the one to build it and I chose them to assemble. They did not disappoint, good customer service, comfortable bike. It's nice to have a shop close by!
Update: 4 months later and the quality of their build has shown. I had a nail in my tire; and because of their recommended additives and tire liner, my tire did no go flat and likely saved me from being stranded.
Matt AllenCustomer
First of all the new Rattan ebikes I bought from Mike (M&M) have made biking so much fun again. Mike did an excellent job assembling
the bikes and have not had any problems. I've had the bikes for about 6 months now and the only problems were riding over Goat-head thorns and getting flats. So I put latex in the tubes and now the flats auto seal. Mike did a great job explaining how to fold, charge and adjust the bike to my preferences. I would definitely buy another bike from him when the time comes
Robert FutoranCustomer
A++ customer service. I had an issue with my e-scooter trike that nobody in town was willing to try to fix, but these guys at motion madness asked to keep the trike for a day and would see what they could come up with. Within 2 days I got my scooter back and repaired for a reasonable price. These guys are awesome! They even tighten and fixed my handbrake! They're very professional and go above and beyond in all they do. And if I ever need to upgrade my batteries or have a bike that I want converted to an e-bike etc. I will definitely go to them. I highly recommend them for any and all of your mobility needs.
Kathy WilhoiteCustomer
Mike and the crew at M&M are great! Highly recommend for any e-bike repairs and/or sales. I first bought an e-bike online from a different company and it broke down two days after I took it out of the box. Fast forward 7 weeks (after waiting for weeks on email responses and shipping delays from the online company) and not only has Mike fixed the first bike, but I also bought a second e-bike from him. It gives me peace of mind knowing that if something goes wrong with this one, Mike and the crew are here to help.
Steven ChurchCustomer
Customer service is the key in any business. That’s truly the mantra for M&M Specialties! We really wanted to experience the e-bike movement. Partially because they looked cool, partially because we really wanted something that would work with our travel lifestyle. We have been taking our standard large bikes on trips with us in our travel trailer. Sometimes it works out, sometimes it’s very cumbersome just to try to fit them in the trailer. The cool thing about some of Mike’s E bikes - they fold! We really fell in love with this concept, and we thought that we would really love using an E bike.When talking with Mike, he really explained to us the differences between the bikes, the differences in quality, and what would be the best for our buck. Never once did Mike try to push a more expensive bike in order to make a bigger sale. He really listened to what our needs were, and really made a great assessment of what we were really looking to do with a new E bike. Truly the best customer service, he was so willing to go above and beyond to help with accessories and put them on the bike along with making sure that after sale support was truly there. In fact, when we were at his shop, he took a call to another customer and treated them the exact same way! He obviously prides himself on customer service and making sure that the sale is the right sale! He understands that business is a relationship and the ability to generate business by word-of-mouth and people being happy. I believe that his prices, his service, and the quality of the bikes that he sells are top of the line and truly the best out of any business I’ve ever experienced! We will definitely be back for more
50 States OverlandCustomer
Mike took great care of me. I brought in an old, non-operable bike that needed some professional care and attention. After some thoughtful considerations and assessment, Mike put together a game plan to make the bike the best it could be at the best rates of service. Mike kept me in the loop through every decision, letting me know of prices and upgrades potentially available and the pros of choosing different pieces of equipment.
I rode a beautiful electric bike around that took a lot of strain off my knees, it was wonderful. When it’s time for an upgrade I’m definitely visiting Mike for my electric bike!
Danny BaladiCustomer
Michael is a kind professional bike builder. We had him build us an electric bike for my wife’s specialized expedition comfort bike. He kept his deadline and turn the bike around a few days later. The build is awesome. The motor battery and components were professionally installed and integrate with the bike perfectly. My wife is happy and will gladly do business with Mike in the future. Thank you for the awesome E bike and your help venturing into this new playground
Ben KroutilCustomer
Took my ebike for a pedal repair. Michael the owner repaired it himself. Love the service at M&M
Sal GonzzoCustomer
Got my brakes replaced here and I gotta say I’m satisfied. Rode my bike from their shop with no errors. I recommend you get you bike fixed here.
Rueben MoralesCustomer
I would like to give Mike a big shout out for his professionalism and knowledge in dealing with my E-Bike experience! His company are trained to troubleshoot and help build and/or repair any existing bike barring it's not to far gone. But, if there is any way to save your bike Mike and his staff can do it...
Motion Madness helped me repair and got my converted Montague Mountain e-bike running again after being in storage since 2012. They also converted my Giordano road bike to a 350v 500 watt system with LED computer display and now that baby screams down the road. Stop by or look them up for all your e-bike and/or specialty bicycle needs. 👍👍
Rene EsquivelCustomer
Great guys. Decided to get an Ebike they made it a easy process. Worked with me going above and beyond even helping customers with transportation as they work on their bike. Will be recommending them to friends.
Gamedr ps4Customer
I’m really happy with my Ebike conversion. Mike did an amazing job building my Ebike. I was fortunate to purchase a 2020 KHS 2.0 Movo Step Through lavender comfort bike early on in the pandemic. And I am happy with the conversion that Mike did on my bike. It was professionally done. He did a good job explaining the process. I enjoy riding my Ebike on the Clovis bike trails.
Alisa SierresCustomer
We’ve purchased two electric bikes from M & M Specialties. Bought the first one and we were so pleased with product and Mike’s incredible customer support that we purchased a second one! If you are even thinking of getting a motorized bike, check them out!
Karen LambCustomer
I just purchased a trike from Michael and the customer service was awesome! He made sure to do the most when it came to fitting this bike into my small car. 100% recommend.
Sam CasonovaCustomer
A new ebike owner, just discovered this bike shop, they service vtuvia ebikes too, yayyyy😊 as well as other brands very nice knowledgeable young men working there ebike was ready in a hour or soooo so happy I found them
DonnaCustomer
Mike really knows his stuff about electric bikes. He is easy to work with and fairly priced. I would highly recommend him for anything to do with electric bikes.
Rodney BalchCustomer
You can’t buy a better built electric bike anywhere. I have bought four and the technology keeps wowing me
Steve ShuckCustomer
These guys are excellent I took my bike in there to get a repaired and they did it right there and it was quick efficient and I will take my bike back there again and again
A ElCustomer
Mike was great in helping me pick out a bike. Extremely knowledgeable and friendly
Eric KisterCustomer
Today my wife and I purchased two e-bikes, one for her and one for my son. It was a great experience and we were treated with the utmost respect we plan on going back to buy a few more bikes. We highly recommend that you stop in and check out what they have to offer. Thank you again sincerely Adam
Adam Diehl2 E Bike Customer for Son & Wife
So I bought my son an electric bike for transportation around Fresno. I bought it online and on my son’s first ride, the pedal stripped out. I live all the way in Maine. I found Motion Madness as the closest bike shop to my son. I’m 3 hours ahead from California and I sent a message to Mike the owner, expecting to hear back later that day. Mike called me before they even opened. Probably about 8 am. I explained everything to him. Sent him a link to the bike. Mike ordered the parts ASAP and he suggested several great add-ons to keep my son safe on the road. Mike also gave me Ron’s number at the shop. Mike sent me an invoice and Ron took the bike in that day. Ron and his mechanic are amazing. They had my son back on his bike the next day. Mike overnighted the main part so my son could have his transportation back and be mobile again. I sincerely can’t thank everyone at Motion Madness enough. You now have a customer for life. It’s a rarity to find such amazing customer service and knowledgeable. Thank you thank you! And paying was a breeze. I help out my sons and being able to pay online from such a distance is an added bonus. 10 stars all the way!
Tina CuffE Bike Repair Customer